How to See Your doctor
We operate a full appointment system. The current times are always available from the surgery. Make an appointment by phoning 01422 230730, at reception during office hours - 8am - 6pm, Monday to Friday, or online for all available GP appointments.
Please do not walk into surgery expecting to be seen without phoning first.
Tell the Service Advisor which doctor you would like to see and when. If this is not possible she will suggest alternatives – it can be helpful in these situations to tell the Service Advisors the reason for your appointment request. Please ask to see the same doctor with an ongoing problem. Each appointment slot is for one patient only. Urgent appointments are for one problem only.
Make sure we have your correct mobile number on our system. Once you let us know that you're happy for us to contact you this way, we text appointment confirmations and reminders. You can even text us back to cancel your appointment if it's no longer needed.
Patients are responsible for keeping their appointments. If you cannot keep any booked appointments, please ring, text or go online to cancel, giving as much notice as possible. We may remove repeated non-attenders from our list of registered patients.
CORONA VIRUS (COVID-19) - INFORMATION/ADVICE
From 12 March 2020, the practice has temporarily suspended online access to appointments so that each patient can be screened before an appointment is booked. Please expect to be asked questions about any symptoms you may be experiencing and whether your appointment is "essential".
If you want to read more about COVID-19, please access https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
We shall be moving to a telephone triage system from 18 March 2020 so please call the practice before 1.30pm. If you call after this time, you may not be called back the same day and be asked to ring again the following working day.
Routine appointments will be dealt with according to availability and will be affected by holidays/illness. We do our best to meet reasonable requests and we discuss abuse of our appointment system with patients. Our doctors alone held over 22 000 surgery appointments last year and carried out over 2000 home visits.
We have routine appointments available for booking and always keep a number of appointments each day for urgent problems that arise. The demand for appointments however is still high and we do our best to meet patients’ needs.
If you need to be chaperoned during your appointment, please let the Service Advisor know at the time of booking your appointment. For more information on Chaperones, please go to Practice Policies.
Urgent Medical Problems
Practice Nurse Janet is trained to assess your condition and deal with minor illness. You may be offered an appointment with her - this leaves our doctors free to deal with complex and ongoing medical problems. It is helpful to tell the Service Advisor about your problem when you need urgent medical attention so you can be given the most appropriate help.
When urgent medical advice is needed, ring 01422 230730 giving a clear description of the problem to the Service Advisor so that she can contact the duty doctor. If you think any delay may be dangerous, ring 999 for an ambulance, or if it is less urgent than 999, dial 111 to speak to NHS 111 the current urgent care line.
Evening, weekend & Bank Holiday Appointments
We are able to offer appointments from 6.30pm to 8pm Monday to Friday at Spring Hall Medical Practice (173 Spring Hall Ln, Halifax HX1 4JG) as well as early morning appointments at Rosegarth Surgery and weekend appointments at The Boulevard. Appointments are also available on Bank Holidays. Speak to one of our Service Advisors for more details.
If you have booked one of these appointments and no longer need it, please contact us during our opening hours to cancel it or alternatively call 01422 893022 from 6.30pm to 8pm Monday to Friday only.