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Online Services

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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. There are 2 ways to access these and both require you sign up.

Online Services - linked directly to your clinical record. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

GP Online Services

You can sign up to GP Online Services (hosted by Engage Consult software) by clicking on the picture below. 

If you use Engage Consult then it’ll help us to get you the care you need at the earliest opportunity. This is because when you use the system you provide a lot of information about your problem which our clinical staff can use to decide on the best course of action. This might result in you being seen by someone that has earlier appointments available, or we might be able to advise you over the phone without you needing to visit the practice.

The system can be used for admin enquiries as well. Patients can ask when their repeat prescription will be ready or ask for a doctor’s letter or sick note.

It typically takes a patient 5 – 10 minutes to complete a questionnaire. Most questionnaires can be completed in 5 – 10 minutes, complex problems, or multiple problems, may take longer. 

Once you have submitted your enquiry, we may contact you to confirm your identity. It is important we have up to date contact details for you.

online consult

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Have Your Say

Welcome to King Cross Practice, Halifax

We have a team of 4 doctors working from purpose-built premises (1988). The doctors form a general, not limited partnership. We aim to work as a team to provide a high standard of healthcare to individuals and families. We believe most patients prefer to have their own personal doctor and we encourage patients to see their usual doctor whenever possible for ongoing medical conditions. Access to the building does not involve stairs. 

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Need an evening appointment? Go to "Opening Hours" or "Appointments" to find out more alternatively see the poster in the practice.

CORONA VIRUS (COVID-19) INFORMATION & ADVICE - last updated 17/03/2020

The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

What to do if you have symptoms

Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

This will help to protect others in your community while you are infectious.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you’re staying at home.

We will not be testing people who are self-isolating with mild symptoms.

Do not go to a GP surgery, pharmacy or hospital.

You can find the latest information and advice from Public Health England at https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public.

Please go to News for further information regarding appointments and prescription requests. 

If you have to self isolate you can obtain an isolation note from https://111.nhs.uk/isolation-note/  You do not require a sick note during this period. 

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page for information on how to order these. Find out more

Text Message Services

Always keep us up to date with your contact details, especially your mobile number. Once you've let us know that you're happy for us to contact you this way, we text appointment confirmations and reminders as well as invitations for reviews. You can also text us back to cancel your appointment, just text the word CANCEL back to the number on your reminder message.

Once you've been seen by one of our clinical teams, you may be sent a text asking whether you would recommend us to your friends or family. Please take the time to respond to this as we value your views. You also have the option of stopping such texts from us.

Texts are charged at your normal rate or as part of any mobile contract you may hold with your provider. It is not a premium number.

Cancelling Appointments

You can cancel your GP appointment online whether it was made online or not. Click on the Cancel Appointment button below.

ONLINE - RESETTING YOUR PASSWORD

If your online password needs to be reset, please come in to the surgery with photo ID (driving licence or passport) and confirmation of your address (utility bill etc). We cannot do this over the telephone.

Busy Call Times

Monday morning is by far our busiest time of the week.  Our Monday morning call rate between 8 and 9 am is running at around 100.  Clearly it is impossible to handle this number of calls, so it is inevitable that some callers will experience problems getting through to us. We have three incoming lines in total.  We try to restrict outgoing calls during our busy times to leave lines free for patients to use.  We could increase the number of lines but we do not have the staff to manage more incoming lines, so unfortunately this is not an option.

Our main surgery number is 01422 230730

Summary Care Record (SCR)

Click here to view your Summary Care Record Online

(Site updated 01/07/2020)

Contact Details

King Cross Practice

Contact Telephone

01422 230730
111
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